The best way to approach a situation, that I’ve learned, is making sure you ask the right questions. That’s it. As a manager, you don’t have to have the answers, some answers sure, but not all. That’s why you are a manager, you are the router on a network of really smart people.
You do quality of service, you filter out what content reaches the network from the outside, and you make sure packets (ideas, comments, etc) get properly from one node to the other, or if they are going to the wrong node, you make sure they are redirected. That’s it.
It’s not an easy job though, and you as a manager should be guarded by a wall of good questions to distill the right answer out of the right minds. Sometimes the right mind is yours, but the process is the same.